Returns

Return guarantee

With magic jewelry, we would like to make sure that you are completely satisfied with your purchase. That is why we offer a generous return guarantee.

They have 30 days Time to change your opinion and return your articles against a complete refund. No matter why - we accept returns without any questions.

However, please note that custom -made or specially made items are excluded from this return guarantee. We would like to ensure that your individually designed jewelry meets your ideas and do not have to be returned.

To start your return, just send us an email info@magie-schmuck.de. Our friendly customer service team will be happy to help you and guide you through the return process.

Please make sure that the items you want to send back are unused and are in your original condition, including the labels and the original packaging. This helps us to process your refund quickly and smoothly.

Refunds

After we have received and edited your return, we will send you a confirmation by email to the address you provide (info@magie-schmuck.de). As a rule, this takes up to 20 working days from the date on which your return has been received.

The reimbursement takes place to the original payment method that you used for your purchase and includes all taxes. Please note that the shipping costs are not reimbursed.

In the event of refunds by credit card, it can take up to 10 working days for the amount to be credited to your account. This is because the banks need some time to edit the transaction.

We would like to assure you that we are trying to make your return process as easily and conveniently as possible. If you have any questions or concerns, we are available at any time.